{
  "contract": "ccs.support-policy/2",
  "blueprintVersion": "2.0",
  "state": "approved_pending_operational_activation",
  "enabled": false,
  "workflow": [
    "customer",
    "jonh",
    "general",
    "jonh",
    "customer"
  ],
  "prompt": {
    "addressedTo": "codex_session",
    "sentOnlyTo": "general",
    "forwardableWithoutRewriting": true,
    "completeTextRequired": true,
    "unknownFactsMustBeExplicit": true
  },
  "engineering": {
    "performedBy": "general_or_tool_selected_by_general",
    "automaticDispatch": false,
    "codexConnection": false,
    "githubWriteCredentialInJonh": false,
    "tenantOperationalAccessByJonh": false,
    "productionPublicationByJonh": false
  },
  "handoff": {
    "generalChoosesExecutor": true,
    "generalReturnsFinalContent": true,
    "unambiguousReturnWithSendInstructionIsSufficient": true,
    "technicalContentRewrittenByJonh": false
  },
  "customerDelivery": {
    "generalDecisionRequired": true,
    "bindExactContentRecipientAndChannel": true,
    "noEquivalentSecondConfirmation": true,
    "reconcileUncertainOutcomeBeforeRetry": true
  },
  "protected": {
    "bia": true,
    "operationalBiaAccess": false
  },
  "approval": {
    "blueprintGitHubRegistration": "mandatory_after_general_approval",
    "implementationApproved": true,
    "paidTestsApproved": false,
    "deploymentApproved": true,
    "publicationApproved": true
  },
  "availability": {
    "serviceIntakeTarget": "24x7_after_approved_activation",
    "technicalResolutionDependsOnGeneral": true
  },
  "intake": {
    "naturalLanguageAndScreenshots": true,
    "technicalDiagnosisByJonh": false,
    "technicalScopeClassificationByJonh": false,
    "productAreaKnowledge": true,
    "missingTechnicalEvidenceBlocksForwarding": false
  }
}